Refunds

What happens if something goes wrong with work you’ve paid us for. Last updated 2 November 2026.

Your rights

Our services come with guarantees that can’t be excluded under the Australian Consumer Law. They must be provided with due care and skill, be fit for the purpose you told us about, and be delivered within a reasonable time if no date was agreed.

If something goes wrong

Tell us at info@sdzstudio.com as soon as you can. If the problem is minor, we’ll fix it within a reasonable time, for example by re-editing or re-shooting the part that isn’t right. If it’s a major failure, you can cancel and get a refund for any part of the service you haven’t received, or ask for compensation for the drop in its value.

Deposits

We take a 50% deposit to lock in a shoot date. If you need to move or cancel a shoot, tell us as early as you can.

Change of mind

We don’t offer refunds just because you’ve changed your mind about work that was delivered as agreed. This doesn’t affect your rights above.

Giveaways

Giveaway prizes have no cash value and can’t be exchanged for money, as set out in each giveaway’s terms.